The Minds Behind Zen

Austin Forbes

The one and only founder of Zen. Austin has been running the show since day 1. He has been racing Xterra triathalon since his youth and competed on the international level for 2 years at the age of 15. This led to 8 years of racing a category 2 status. Additionally, he has been a professional mechanic and wheelbuilder for 12 years. 

Roland Forbes

Almost an entire decade of racing downhill rigs made for the full spectrum of abuse to be thrown at wheels. Roland placed consistently in the expert category for 8 years on the NORBA national circuit.  After 9 years of being a professional mechanic, he was pulled under the wing of his older brother and shown the ropes of building custom wheels. He now owns Zen Cyclery and runs most of the day to day operations. 

David Householter

Almost a decade of web development experience and graphic design work, David has made having a functional website a piece of cake. He has helped us form yet another medium so that you can look at exotic wheels. He owns Householter Ind. and is open to taking job offers for web development. 

Aiden Lynn-Klymenko

The man behind ALK media, Aiden recently has become involved with helping us get a different perspective of what wheels should look like. His keen eye for photography has allowed us to get pictures that are completely unique. We don’t want you to see wheels. We want you to see a piece of art.

F.A.Q.

Why are custom wheels so much different than factory wheel? Is it worth the extra investment?

There are a few key differences between wheels that are factory built and those that are custom. First off, factory wheel are produced for the masses. When a large manufacturer makes a wheel they are only trying to appeal to everyone, and not specifically to you. With a custom wheel, every single part is selected from a huge selection of different manufacturers in order to make your ideal wheel set. Factors like weight, riding style, conditions, and intended use all go into making what you can rely on to be your favorite set of wheels day in and out. 

Why do we have prebuilt wheels? Aren’t we supposed to be a custom wheel company?

The prebuilt wheels on our websites are simply ideas to get people thinking about what may be suitable for them. We are setting (but are not limited to) a few different options that we like the most out on the table for people to think about. 

How long will it take to get my wheels? And do we keep you posted on build progress?

Turnaround time on wheels can vary greatly depending on what exactly your looking to do. Most parts we have in stock. Many can be ordered within a few days. However some manufacturers do take 4-6 weeks to deliver parts. If this is the case with an order, you will be notified immediately. Most custom builds take 3-5 weeks to complete. 

Can I purchase online? 

All of our custom wheelsets can be purchased online. Most parts that are in stock are available on the website as well. If you have any questions before making a purchase please contact roland@zencyclery.com 

Warranty

• All of Zen Cyclery wheels are built by professional wheel builders to our exacting standards of precision and quality.  We guarantee our work against defects caused by labor or assembly for a period of two years from the date of purchase.  The components themselves may also be covered by any applicable warranty from the original manufacturer.  Zen Cyclery is so confident in its products that we offer an additional warranty against spoke fatigue for Sapim Cxrays or failure to the original purchaser for two years. We offer a one year warrenty on Pillar spokes.  Of course, this warranty is limited to our work and does not include fatigue or failure related to mishaps, neglect, accidents, modifications or maintenance not performed by Zen Cyclery.
• Occasionally, wheels will be damaged for a variety of reasons, including mishaps, neglect, accidents or neglected maintenance. If your wheels are ever damaged, we offer a no fault crash replacement program. Just insure and ship the wheel to us at your cost with a written description of the damage and personal contact information. Our “Wheel Reincarnation Program,” consists of a thorough evaluation and estimate of the cost of repair. Actual component costs to effect the repair of the wheel, or the complete replacement thereof, is offered to our customers at cost plus 15%. If the wheel cannot be repaired or you decide not to repair the wheel, we can ship your wheel back to you at your cost or you can choose to donate any recyclable components to a local non-profit cycling related group. We will facilitate this process and e-mail you a receipt reflecting your donation.
• Because all Zen Cyclery wheels are built to order we only accept returns that are warranted by a defect in the build.

Reincarnation Program

The Zen Cyclery wheel Reincarnation program allows any customer who buys a complete wheelset to get lifetime crash replacement parts at 20% above wholesale. This is limited to crashes only. Please don’t try the hammer to rim technique anymore either. It is quite obvious. 

Guarantee

We guarantee that you will be completely satisfied with your wheelset. If you are not, we will do everything that we can to make the situation right so that you can get back out on the bike. If you have any questions or comments feel free to drop us a ring at (208) 908-3610. 

Contact

411 S. 14th St. 

Bozeman, MT 59715